Privacy Policy

Effective Date: September 16, 2025
At Makilala.ca, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you interact with our website, services, and restaurant operations.

1. Information We Collect

We may collect the following types of information:
  • Personal Information: Name, email address, phone number, payment information.
  • Technical Data: IP address, browser type, device information, and cookies.
  • Interaction Data: Information you provide through our website forms (e.g., “Contact Us”), POS system (Toast), and other third-party integrations.

2. How We Use Your Information

We use your information to:
  • Provide services such as processing orders through our POS (Toast).
  • Communicate with you, including updates, promotions, and responding to inquiries.
  • Meet legal and regulatory obligations (e.g., tax records, fraud prevention).
  • Improve our website, services, and customer experience through analytics and personalization.

3. Legal Basis for Processing (if applicable under GDPR)

  • Consent – for activities such as newsletter signups and marketing emails.
  • Contractual Necessity – to process your orders and provide services.
  • Legal Obligations – to comply with financial, tax, and security requirements.
  • Legitimate Interests – to improve services and maintain business operations.

4. Cookies & Tracking Technologies

We use cookies and similar technologies for:
  • Essential purposes – enabling core site functions.
  • Functional purposes – enhancing website usability.
  • Analytics – measuring traffic and improving performance.
  • Advertising – offering relevant promotions.
You may manage or disable cookies in your browser settings. Marketing emails will always include an unsubscribe option.

5. Sharing & Disclosure of Information

We may share information with:
  • Service Providers – including payment processors, POS provider (Toast), email platforms, and website hosting.
  • Legal Authorities – if required to comply with applicable laws.
  • Business Transfers – if Makilala.ca is involved in a merger, acquisition, or sale of assets.
We do not sell your personal information.

6. Data Storage & Security

  • We take reasonable measures (encryption, restricted access) to protect your data.
  • We retain personal information only as long as necessary to provide services, comply with legal obligations, or resolve disputes.

7. Your Rights

Depending on your location, you may have the right to:
  • Access, correct, or request deletion of your personal data.
  • Opt out of marketing communications at any time.
  • Request a copy of your personal data in a portable format (if applicable).
To exercise your rights, please contact us (see Section 11).

8. International Data Transfers

If your data is processed or stored outside of Canada, we ensure that appropriate safeguards are in place to protect your information.

9. Children’s Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If we learn that we have collected data from a child without parental consent, we will delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website, with an updated effective date.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:
Makilala.ca 105 Church St, Toronto, ON M5C 2G3
📧 Contact Us
📞 (416) 366-7444